Hello and Thank You for coming to my blog regarding Evolutionary Customer Success. As a long time CS professional I have seen many types of CS organizations in many types of industries and will be spending my time on this blog outlining areas that I feel make or break these different departments. While I prepare a few introductory articles, please prepare to provide your own insight and feedback on my ideas, the information I post or the CS industry as a whole.
I am learning more and more that we as a group can work together to iron out many of the wrinkles we find throughout our CS journey. Experience from the front line to the executive suite is valuable in building a holistic customer centered organization that provides the highest level of service, at the right cost point, delivering the best results for customers and the enterprise.
I look forward to sharing insights, experiences and ideas in this blog and hope that you will join in the discussion where you feel appropriate.
Sincerely,
Kyle Kendall
Passionate CS Professional
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